EXCHANGES | RETURNS | REFUNDS

If you need help placing an order, information about our services, delivery, the returns process, or how the site works you are on the right page.

ORDER

How can I get assistance with placing an order?
Please contact Customer Service by phone or email from the "Contact Us" section.

How can I change the order I just placed?
Please contact our Customer Service Department by phone or email from the "Contact Us" section as soon as possible.

I have just finalized my order but have not received a summary.
It may happen that the confirmation is sent a few minutes after placing the order. Check your "Spam" folder anyway: the e-mail may be in this folder depending on your e-mail account settings. If you have not received an e-mail, please contact Customer Service

DELIVERY

What are the shipping costs?
Shipping to Italy is free on all orders of €100.00 and over.
Shipping to other European nations has a cost of € 17,99 (vat included).
For countries outside Europe, the shipping cost is € 30.00 (vat included).
Shipping is free in Europe for orders from € 100.00.

What is the delivery time?
Orders will be processed in 2 working days.

How can I track the progress of my order?
As soon as your package is handed over to the courier in charge of the delivery service, you will receive an email confirmation of the shipment containing the tracking code of the shipment.

PAYMENT

What payment methods are accepted on the Ulturale.com website?
- PayPal
- Bank Transfer
- Credit/debit cards

Is the payment made securely?
All transactions made on the nsrslot.com website are secure. The presence of a padlock next to the page address beginning with "https" indicates that you are in a secure environment.

EXCHANGES AND RETURNS.

How can I return or exchange an item purchased on nsrslot.co.uk?
Items may be returned for refund or exchange within 30 days of receiving your order upon notification and authorization from Ulturale S.r.l.

How soon will I receive my refund?
Once we receive and inspect your return, we will send you an email to inform you that we have received the returned item.
We will also inform you of the approval or rejection of the refund.
If approved, your refund will be processed within 14 days of receipt